Apps & modules
Helpdesk
Support tickets, agents, and a knowledge base.
Helpdesk is the queue for anything a customer or colleague reports — a shared inbox with structure rather than a mailbox someone has to remember to check.
- Tickets carry a subject, requester, description, priority, category and assignee.
- Status moves through open, in progress, on hold and resolved.
- Priority separates what must be answered today from what can wait.
- SLA views highlight tickets ageing past their target response.
Helpdesk shares your customer list with CRM, so a ticket is raised against the same company you invoice.